Customer Delivery Specialist (CDL Delivery Driver)

Focus ⁚ Safe transport, customer experience, and product orientation Reports To ⁚ General Manager or Sales and Operations Manager

Location ⁚ Odessa, TX

Role Type ⁚ Hourly (non-exempt)

Requirements ⁚ Valid CDL (Class A or B based on assigned equipment)—————————————————————————————

Position Overview⁚

The Customer Delivery Specialist is the final and most visible step of the customer experience. This role combines professional CDL driving with hands-on service. It goes beyond moving a trailer from point A to point B — this person represents Nationwide Trailers at job sites, businesses, and homes where customers often have never visited a store or met their sales consultant face-to-face. The role ensures each delivery is safe, on time, and supported with a quick walkthrough so the customer knows how to use their trailer confidently. Drivers operate company-provided trucks (e.g., Ford Super Duty class) and use internal scheduling and communication tools to manage routes and communicate updates.

—————————————————————————————

Key Responsibilities⁚

Safe and Professional Transport

• Operate company vehicles and equipment safely and in

compliance with CDL and DOT requirements.

• Complete pre-trip and post-trip inspections of truck and trailer

combinations.

• Secure loads properly and verify all delivery documentation is

accurate.

Customer Experience and On-Site Support

• Represent Nationwide Trailers professionally at every delivery.
• Walk customers through basic trailer operation: hitching, jack

use, safety chains, breakaway system, loading best practices, tie-down points, and door operation.

• Confirm the trailer meets expectations, elevating concerns to

store leadership if needed.

• Capture delivery photos and proof-of-delivery documentation

using company apps.

Communication and Coordination

• Use company scheduling and communication tools to receive

routes, update statuses, and log delivery information.

• Communicate proactively with customers, sales consultants,

and store leaders to ensure smooth handoffs.

• Document delivery notes to support follow-up, service needs, or

warranty requests.

Operational Support

• Assist with moving trailers around the lot or transporting units

between stores when requested.

• Maintain delivery truck and equipment cleanliness and

readiness.

• Support safe practices at stores and on customer sites.

——————————————————————————————

Qualifications

• Valid CDL (Class A or Class B depending on assigned

deliveries).

• Clean driving record and ability to meet DOT requirements.
• Experience delivering equipment or trailers preferred.
• Strong communication skills and a customer-service mindset.
• Ability to safely lift, move, and handle trailer equipment.
• Comfortable using smartphones/tablets and learning scheduling

and communication software.

• Dependable, professional, and able to work effectively in varied

job-site environments.

———————————————————————————————

Role Purpose

This is not a “drop and go” driving job. It’s a customer-service role with driving at its core — the Customer Delivery Specialist closes the loop on the sales experience and reinforces Nationwide Trailers’ reputation for reliability and professionalism.