Parts Specialist

Reports To: General Manager or Sales & Operations Manager Position Type: Full-Time | Hourly + Monthly Bonus

Position Overview

Parts Specialists are the frontline of the parts retail experience. They combine consultative selling with strong product knowledge to help customers identify the right parts, accessories, and supplies for their trailers, equipment, or projects. This role requires accuracy, urgency, and a genuine commitment to service—while also maintaining the operational responsibilities necessary to keep the parts department organized and efficient.

Key Responsibilities

Sales & Customer Service

• Deliver consultative, high-quality counter sales that help customers solve problems and complete projects correctly
• Recommend companion products that improve outcomes and increase ticket value
• Create accurate tickets, handle payment, prepare quotes, and follow up on open orders
• Support phone customers with product knowledge and parts identification

Operational Responsibilities

• Stock incoming freight, rotate inventory, and maintain correct bin locations
• Assist with labeling, tagging, and merchandising shelves
• Support cycle counts and inventory corrections
• Help maintain a clean, organized, easily shoppable parts department

Service Collaboration

• Pull and stage parts for repair orders
• Assist technicians with part identification and sourcing

Preferred Experience

• Experience in RV, power sports, automotive parts retail, heavy equipment, or farm supply
• Familiarity with suspension parts, brakes, electrical components, wheels/tires, and cargo-control products
• Experience working from exploded diagrams, fitment guides, or vendor catalogs
• Bilingual in English and Spanish

Required Skills & Attributes

• Strong customer communication and sales skills
• Ability to learn technical product knowledge quickly
• Comfort working in busy environments with constant customer interaction
• Reliable, organized, and detail oriented

Why Work at Nationwide Trailers

Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our stores are lean, high-accountability environments where every role matters and good work is noticed.

Our team values clarity, ownership, and steady growth. We invest in better processes, better tools, and better people. If you enjoy being part of a hands-on team, working with engaged leaders, and contributing to a business that is growing the right way, this is a place where you can build a long-term career.