Manager, Retail Business Systems and Analytics in Fort Worth, TX

POSITION OVERVIEW

Nationwide Trailers is one of the nation's largest independent trailer retailers, with a growing network of dealerships across multiple states. Our business combines trailer sales, parts, service, financing, and digital retail capabilities to serve customers nationwide.

We are hiring a Manager, Retail Business Systems and Analytics to develop and improve the technology, reporting, and business processes that support our retail operations.

This is a hands-on technical position reporting directly to the Vice President of Sales and Operations. You will personally develop reporting, build automations and internal tools, improve CRM workflows, and integrate business systems to deliver measurable improvements across our organization.

We are looking for someone who combines strong technical skills with an understanding of retail operations. The right candidate enjoys solving problems, building practical solutions, and seeing their work make a difference in day-to-day business performance.

KEY RESPONSIBILITIES

Business Systems and Development

• Design, develop, and improve business applications, workflows, and internal tools that support retail operations.
• Use programming, scripting, SQL, and modern development tools, including AI-assisted development, to create practical business solutions.
• Evaluate and implement integrations between business platforms using APIs, webhooks, and other supported technologies.
• Translate business requirements into functional solutions, including process mapping, data integration, testing, and implementation.
• Own assigned improvements through development, deployment, documentation, training, and ongoing support.

Business Intelligence and Analytics

• Develop and maintain Power BI dashboards, SQL-based reporting, operational scorecards, and analytical tools.
• Combine data from multiple business systems to provide accurate, actionable insights.
• Establish consistent reporting metrics, validate data accuracy, and improve reporting reliability.
• Support business reporting and analytics across sales, financing, parts, service, inventory, and other retail functions.

CRM and Workflow Improvement

• Design and improve CRM workflows supporting customer engagement, sales activity, follow-up, and retention.
• Develop automated customer communications and employee task workflows using CRM data and business activity.
• Identify opportunities to improve efficiency, customer experience, and employee productivity.
• Evaluate new technologies and develop solutions that support business growth.

Collaboration and Implementation

• Work directly with senior leadership, regional managers, and store teams to understand business needs and establish priorities.
• Collaborate with Marketing, IT, Finance, software vendors, and technical partners on system improvements.
• Test solutions with employees, provide practical training, and support successful adoption.
• Monitor implemented solutions and continuously improve their reliability and effectiveness.

REQUIRED QUALIFICATIONS

• Strong SQL, data analysis, and business intelligence skills, including hands-on experience with Power BI or comparable platforms.
• Demonstrated programming, scripting, automation, or custom application development experience.
• Experience designing and implementing CRM workflows, customer communication automations, and business process improvements.
• Experience integrating business applications, mapping data between systems, and implementing technical solutions.
• Ability to demonstrate working examples of reports, applications, automations, or tools you have personally developed.
• Experience using AI-assisted programming and analytical tools, with the technical ability to independently validate, troubleshoot, and maintain solutions.
• Understanding of retail, dealership, or comparable customer-facing business operations.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to translate business requirements into practical solutions and work effectively with leadership and frontline employees.
• Sound judgment when working with confidential business and customer information.

PREFERRED EXPERIENCE

• Multi-location retail, automotive, trailer, equipment, RV, or similar dealership operations.
• Dealership management systems (DMS) and CRM platforms, such as CDK, DealerSocket, or comparable solutions.
• VoIP phone systems, call activity reporting, and customer communication platforms.
• Financing platforms, business process automation, and integrated retail systems.

WORK LOCATION AND TRAVEL

This is an in-office position with approximately 5% travel to Nationwide Trailers locations. Store visits will focus on understanding operations, collaborating with field teams, and supporting system improvements.

WHY JOIN NATIONWIDE TRAILERS?

Nationwide Trailers is a growing, family-owned company with an established retail presence and continued opportunities for expansion.

This role offers the opportunity to work directly with senior leadership, develop solutions used across multiple locations, and have a meaningful impact on how our business operates.

We value initiative, accountability, innovation, and people who take ownership of their work.